If a new customer or member accidentally signed up without using your referral code, don't worry! The quickest way to resolve this is to have your customer or member contact us directly.

What Your Customer/Member Needs to Do

Have them email the Distributor Compliance team at [email protected] or call the Customer Service team at 1-800-864-2489 with the following details:

• Your Distributor ID (so they can be correctly placed under you).
• Their Customer/Member ID.
• A brief summary of the situation (e.g., “I accidentally enrolled without my sponsor's referral code and need to be moved to their team").

Our team will review the request and follow up as soon as possible to confirm the adjustment.