Sometimes, an order is placed at the beginning of a new calendar month but needs to count toward the previous month’s commission period. If the commission period is still open, you may be able to request that the order’s volume be moved back to the previous month.
This may be needed to meet monthly qualification requirements, such as PV, TV, Leg OV, or rank advancement.
What a Volume Move Is: A Volume Move shifts the volume (PV) of an order you've already placed so it counts toward the previous month instead of the current one. The order itself, the products, and the account stay the same; only the month and the volume change.
What a Volume Move is not: A Volume Move does not transfer an order's volume to a different account or a different person. Moving volume between accounts (a "PV transfer") is a separate matter governed by Section 5:H of the Policies & Procedures and is generally not permitted.
Who can request the move: For your privacy and protection, we only accept requests from the people authorized to make them.
- For a Distributor's order: The request must come from the Distributor directly, from the email address on file. We can't move a Distributor's order at anyone else's request; if you'd like a Distributor in your organization to move their order back, they'll need to submit the request themselves.
- For a Member or Customer's order: We can accept the request from the Member or Customer themselves, from their Sponsor, or from the first upline Distributor in their organization (if that isn't their Sponsor).
To review your own volume before requesting a move, log in to Office and go to your Dashboard, where you can see your current PV, TV, and leg standing for the month.
When to request it: This is time-sensitive. The deadline to request that an order be moved back to the previous month may vary each month. Check the monthly reminder sent via email for the actual top-up dates and deadline. We recommend submitting your request as early as possible, as requests received after the deadline generally cannot be honored.
If you are unsure about the applicable dates or requirements, check with your Unicity Partner for guidance.
How to Request a Volume Move: Contact Customer Service by email (from the address on file) and include
- Your full name
- Your Unicity ID
- The order number
- The order date
- The month you'd like the volume moved to
What happens next: Your request will be reviewed by the team responsible for processing Volume Moves. If you are eligible and authorized to request the Volume Move, it will be processed accordingly. If additional information is needed, the appropriate team will contact you with further instructions.
Please keep the Volume Move request deadline in mind, as requests must be submitted within the applicable top-up period.
Once approved and processed, it may take a few hours for the updated volume to appear in office.unicity.com. You will receive a confirmation email when the Volume Move has been completed. If the update does not appear after a few hours, contact us so we can check the status of your request.
A Quick Glossary of Volume Terms
- Personal Volume (PV): The point value of your own orders in a given month.
- Team Volume (TV): Your PV plus the PV of the Members and Partners you personally sponsor (your frontline).
- Organization Volume (OV): The combined volume of everyone in your organization — your own volume plus all the volume generated below you.
- Leg OV: The Organization Volume counted under one of your legs. Each leg is a frontline person plus everyone beneath them; the volume from that whole group is the leg's OV.
- Active leg(s): A frontline Member or Partner who has reached 100 PV for the month (in Canada, 80 PV with an active Feel Great subscription). Active legs count toward rank qualification.
Contact Customer Support
- Monday–Friday: 7am – 7pm (MT)
- Saturday: 7am – 4pm (MT)
- Sunday: Closed
- Phone: 1-800-864-2489
- Email: [email protected]