Having trouble logging into your Unicity account? Don't worry, here are some quick and easy steps to get you back in:


Double-Check Your Credentials:

  • Typos happen! Make sure you're entering the correct email address and password associated with your Unicity account.
  • Passwords are case-sensitive, so check that Caps Lock isn't on.

Clear Browser Cache and Cookies:

  • Sometimes, stored data in your browser can interfere with logins.
  • Clear your browser's cache and cookies, then try logging in again.
  • If you want to clear your browsing data quickly, just press Ctrl (on Windows) or Command (on Mac) + Shift + Delete. This handy shortcut will open up the "Clear browsing data" window in most web browsers. Give it a try!

Try a Different Browser:

  • Compatibility issues can arise.
  • Try logging in using a different web browser (e.g., Chrome, Edge, or Safari).

Check Your Internet Connection:

  • A stable internet connection is needed for login.
  • Make sure you're connected to the internet and your connection is strong.

Contact Unicity Support:

  • If you've tried all the above and still can't log in, our support team is here to help.
  • It's best to take a screenshot of the page where you're encountering the error message.


Remember: Our Customer Service team is available to assist you with any login problems you encounter. Don't hesitate to reach out if you need help!