If a Member contacts you about the status of their order, the first step is to ask them to check their email for their order confirmation and shipping notification emails. These emails typically contain the most up-to-date information about their order.
If the Member cannot access those emails, you can check their order status directly in your Unicity Office.
How to Find a Member's Order in Unicity Office
- Sign in to the Unicity Office and navigate to the Members page.
- Search for the Member and open their profile. If you need help finding a Member, refer to our Search Help article.
- Click the Member's name to open their profile and account details.
- Select Orders to view the Member's order history.
Understanding Order Statuses
On the order details page, you can view the current status of the order. Orders will typically display one of the following statuses:
Preparing to Ship
The order has been successfully placed and is currently being prepared for shipment at the warehouse. Once the package is picked up by the carrier, the status will automatically update to Shipped.
Shipped
The order has left the warehouse and is on its way to the delivery address.
Tracking Information
When tracking information becomes available, it will appear on the order details page. Please allow 24–48 hours after shipment for tracking details to be processed and updated.
The order details page also allows you to view the products included in the order.
Need More Help?
If you need additional assistance with a Member's order or have questions about an order status, please contact Customer Service for further support.