My Order Status Hasn’t Changed in a Few Days, Is That Normal? | Help Center

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My Order Status Hasn’t Changed in a Few Days, Is That Normal?

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Help Center Order & Shipping Order Information

My Order Status Hasn’t Changed in a Few Days, Is That Normal?

It's completely normal to see occasional pauses in your order’s tracking updates. Here’s why that can happen and when you should reach out for support:

Possible Reasons for Delays:

Carrier Scanning Delays: Sometimes, shipping carriers don’t update tracking in real time, especially during weekends or holidays.
Regional Delays: Weather, road closures, or high shipping volume in certain areas may slow down transit times.
Normal Transit Gaps: Orders may travel between carrier facilities without scans being recorded for a few days.

When to Contact Us:

If your tracking hasn’t updated in 3 or more business days, or,
If your package is marked as delivered, but you haven’t received it.

We’re happy to help check on your order status and work with the carrier if needed.

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