Subscription Program Policy

By joining our Subscription Program, you authorize Unicity to process and ship your orders monthly, charging the payment method of your choice. Here's a breakdown of how our program works:

Subscription Flow:

• Monthly Shipments: After receiving your payment each month, we'll ship your order. We accept payments via credit card or direct bank transfer. Please note, shipments are initiated only after full payment. Generally, shipments are dispatched two working days following payment confirmation.
• Initial Subscription: For new subscribers, your first order will be shipped within two working days of receiving your subscription agreement. Thereafter, expect consistent monthly deliveries.
• Delivery Timeline: Typically, you will receive your subscription orders within three to five working days from the date of shipment. All orders are subject to standard shipping and handling fees (where applicable).

Subscription Management:

• Automatic Subscription: Enjoy the ease of automatic monthly deliveries of your chosen products.
• Modifying Your Subscription: If you need to modify your subscription plan, please send a revised subscription agreement to our customer service team at least ten working days prior to the next scheduled shipment date.
• Canceling Your Subscription: To cancel your subscription, please send a revised subscription agreement to our customer service team at least ten business days prior to the next scheduled shipment date. Please note that if a cancellation notice is submitted less than ten business days before the next scheduled shipment, we may be unable to cancel the order for the current month.

Customer Product Satisfaction Guarantee

Replacements are only available for products that are damaged or defective upon receipt. If you receive a faulty product, you may request a one-time replacement within 30 days of purchase.

• Return Method: You may submit a return request via email at [email protected] or by calling +852 2587 3888. Upon approval of your request, please send the unused product back to Unicity in its original packaging.
• Issuance of Refund: Once we receive the returned product and confirm that it meets the return criteria, the refund will be issued to your original payment method. The refund amount will be the original purchase price minus any credits earned on that order.
• Adjustments for Referrals: If you earned credit from referring others to Unicity, and the referred person return products, your credit balance may be adjusted accordingly. This means the credit you earned for that specific referral may be deducted from your balance upon their return.
• Handling Credit Deficits: In cases where the deduction for returned products exceeds your current credit balance, future credits you earn will first offset this deficit. You'll be able to use additional credits only after the deficit is fully compensated.