Help Center Customer Order & Shipping

Order & Shipping

Order Information

I Didn’t Get an Order Confirmation, Was My Order Placed?

My Subscription Order Was Processed Over the Weekend, When Will It Ship?

Why Am I Seeing an Error at Checkout?

Why Hasn’t My Tracking Link Updated Yet?

Can I Change My Shipping Address After Placing an Order?

See all 8 categories

Ordering & Payment Options

What payment methods do you accept?

How do I reorder products?

What is the difference between a subscription and a one-time purchase?

How Will I Know If There’s a Promotion Running?

What If There Aren’t Enough Funds on My Payment Method?

See all 7 categories

Shipping and Delivery

What do I do if my package says it was delivered but I don’t have it?

How long does standard ground shipping take?

Where do you ship to?

How can I save on shipping?

Why Wasn’t My Order Shipped Over the Weekend?

See all 11 categories

Not finding what you're looking for? Let Us Help